STORE POLICIES

Privacy Policy

TCG Card Market Vault ("the Vault," "we," "us") respects your privacy. This policy explains what information we collect when you browse, purchase, or contact us, and how we use it.

Information We Collect

• Contact details you provide at checkout or through our contact form (name, email, shipping address, phone number).
• Order history, wishlist activity, and account preferences.
• Payment information, processed and stored by our third-party payment processor — we do not store full card numbers on our servers.
• Technical data such as IP address, browser type, and pages visited, collected via cookies and analytics tools.

How We Use It

• To process and dispatch orders, including authentication and armored-shipping steps.
• To respond to support requests and authenticity inspection tickets.
• To send order updates and, only with consent, product and pre-order announcements.
• To detect fraud and protect the security of the Vault and its collectors.

Sharing & Third Parties

We share data only with the vendors required to run the store — payment processors, shipping carriers, and email/analytics providers — under their own privacy and security obligations. We do not sell personal data.

Your Choices

You may request a copy of your data, ask us to correct it, or request deletion (subject to order and tax record-keeping requirements) by emailing support@tcgcardmarketvault.com.

Terms & Conditions

By placing an order on TCG Card Market Vault, you agree to the following terms.

Product Listings & Pricing

We make every effort to display accurate pricing, availability, and condition grading. In the rare event of a pricing or stock error, we will contact you before processing the order and offer a refund or correction.

Account & Order Conduct

• Orders placed for resale or bulk arbitrage may be subject to per-customer purchase limits, particularly on high-demand pre-orders.
• Fraudulent chargebacks or false damage claims may result in account suspension and reporting to relevant payment networks.
• All sealed products are sold as collectibles; contents of sealed boxes/packs (pulls) are not guaranteed.

Intellectual Property

Pokémon, One Piece, and related marks are trademarks of their respective owners. TCG Card Market Vault is an independent retailer and is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Bandai, or Shueisha.

Limitation of Liability

Except where prohibited by law, our liability for any order is limited to the purchase price paid. We are not responsible for secondary-market value fluctuations of any card or sealed product.

Refund & Returns — 30-Day Sealed Guarantee

If a sealed item arrives damaged in transit or with a factory defect, you have 30 days from delivery to request a replacement or full refund.

Eligibility

• Sealed products must remain in original, unopened manufacturer shrink-wrap with the Vault tamper-proof seal intact.
• Graded slabs must be returned in their original holder, undamaged, with the certification label unaltered.
• Photo or video evidence of transit damage must be submitted within 48 hours of delivery.

What Isn't Covered

• Change of mind on opened or resealed products.
• Pull results from opened booster boxes or packs (these are not guaranteed).
• Normal shrink-wrap variance that does not affect authenticity or seal integrity.

How to Start a Return

Email support@tcgcardmarketvault.com with your order number and photos. Approved returns include a prepaid, insured shipping label. Refunds are issued to the original payment method within 5–7 business days of inspection.

Shipping & Delivery — Armored Dispatch

All orders are packed using our "Armored Dispatch" standard: double-walled corrugated boxes, heavy-gauge bubble armor, corner protectors, and moisture-sealed inner bags. Singles and slabs travel in waterproof team bags between rigid stiffeners.

Processing Time

Orders are inspected, photographed, and packed within 1–3 business days. Pre-orders ship on the confirmed manufacturer street-release date.

Shipping Rates & Regions

• Domestic orders: calculated at checkout based on package weight and insured value.
• International orders: dispatched to 40+ countries; customs duties and import taxes are the buyer's responsibility.
• High-value orders over $500 include mandatory signature confirmation and full insurance.

Lost or Damaged in Transit

Every shipment is insured. If a package is lost or arrives visibly damaged, contact us within 48 hours with photos of the box and contents so we can file a carrier claim on your behalf.

Authenticity Guarantee — The Vault Standard

Every case, box, and single in our custody passes forensic inspection before it is cataloged: shrink-wrap seam analysis, weight verification, UV hologram/stamp confirmation, and case-pack consistency checks against known distributor batches.

Our Commitment

• We do not sell resealed or repacked sealed products.
• Graded slabs are verified against the grading company's public certification lookup before listing.
• Any item that fails inspection is removed from sale and never shipped to a customer.

If You Suspect an Issue

Contact us within 30 days with clear photos (seam, hologram, weight if possible). Confirmed authenticity issues are covered under our Refund & Returns policy above and are treated with priority.