FREQUENTLY ASKED QUESTIONS
Everything you need to know about our authentication protocol, sealed condition guarantee, and global dispatch.
Every sealed product is sourced directly from licensed distributor allocations or verified through our high-magnification multi-spectrum inspection. We inspect shrink-wrap seam thickness, Pokémon Poké Ball/Bandai hologram stamps, and case-pack consistency. We do not sell loose booster packs from broken boxes unless explicitly labeled as raw singles.
We never ship trading card boxes in flimsy bubble mailers. All orders are packed inside double-walled corrugated cardboard boxes with heavy-gauge bubble armor, corner protectors, and moisture-sealed inner bags. Single cards and slabs are sealed inside waterproof team bags between rigid cardboard stiffeners.
Pre-orders are 100% backed by confirmed distributor invoices. We strictly limit pre-order quantity caps to prevent scalper botting. Orders ship on official manufacturer street release dates with live tracking dispatched directly to your email.
If any sealed item arrives with transit damage or factory defects, you have 30 days from delivery to request a replacement or full refund. Returned products must remain in their original, unopened manufacturer shrink-wrap and tamper-proof Vault seal intact.
STILL HAVE QUESTIONS ABOUT A SPECIFIC CARD OR BOX?
Our collector support team is available 24/7 for authenticity verifications, case allocation queries, and high-value slab inspections.
CONTACT VAULT SPECIALIST
